• 13-Apr-2021 to Until Filled (EST)
  • Macon
  • Macon, GA, USA
  • 16/hr
  • Hourly
  • Full Time

Medical, Dental, Vision, Life, 401k

This position is primarily responsible for performing duties related to supporting the clinical services team, to include, but not limited to, enrolling patients from assigned clinics, providers, and/or direct patient outreach initiatives into Care Management.


  • Provide a superior experience with communicating on the phone with potential and enrolled patients.
  • Actively engage potential patients with the goal of understanding barriers to medication adherence.
  • Accomplishes daily referral and enrollment processes.
  • Assists the Clinical team with MD, pharmacy or case manager outreaches and obtaining necessary patient information needed to provide patient care.
  • Assist with unable to reach patients and assisting to re-engage patients.
  • Assist the Clinical team with patient follow up for clinical outcomes such as Blood pressure, blood sugars, diet, etc.
  • Works to organize and prioritize daily workload to meet company goals and priorities.
  • Assist the Clinical team in obtaining any patient discrepancies, medication histories, etc.
  • Provides clear, complete and accurate documentation.
  • Performs other duties as assigned all in compliance with HIPAA.
  • Responsible for the daily task of printing, sorting, stuffing, and mailing letters to patients as appropriate to support departmental Service Level Agreements (SLAs).


  • Requires a high school diploma, Medical Assistant training or schooling or equivalent with a minimum of 2-year experience.
  • Experience in a hospital or physician's office with patient care experience preferred.
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