• 23-Feb-2021 to Until Filled (EST)
  • Forsyth
  • Forsyth, GA, USA
  • 10.00 - 14.00
  • Hourly
  • Full Time

Medical, Dental, Vision, Life, 401k

Principal Duties and Responsibilities

  • Respond to customer inquiries with timely and accurate information.
  • Utilize resources and tools to accurately respond to customer inquiries.
  • Meet the expectations of the quality/productivity standards to ensure privacy of our customers.
  • Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks.
  • Understand and strive to meet or exceed daily productivity goals while providing excellent and consistent customer service.
  • Ability to work an assigned shift between the hours of 8am-8pm (ET), Monday through Friday.
  • Reliable attendance in accordance with Contact Center attendance guidelines.
  • May perform other duties as assigned.

Job Specifications

  • High school diploma or equivalent required (college degree is a plus).
  • Demonstrated customer service experience and/or experience in a customer service-oriented environment.
  • Experience in a similar role within Customer Service and/or retail, service industry, hospitality is a plus.
  • Strong customer service orientation with demonstrated commitment to meet customer needs.
  • Solid verbal/written communication and interpersonal skills.
  • Demonstrated ability to work in a fast paced, structured environment, handling large call volumes.
  • Computer proficiency (familiarity with Microsoft systems, Outlook, Word, Excel, etc.) and ability to work in multiple systems and applications is essential.
  • Self-directed with the ability to perform both as part of team and individually.
  • Ability to adapt and work effectively in a continuously changing environment.
  • Consistently demonstrate a high level of professionalism through a strong work ethic and commitment to creating a positive customer experience.
  • Detail oriented with a focus on quality and consistently meeting daily productivity goals.
  • Professional accountability and ability to maintain reliable and predictable attendance.

CertiTemp, Inc. is a local staffing company providing exceptional service to the Middle Georgia area and are committed to helping you find the right position. Our clients are looking for top talent - like you. We are Human Resource professionals that offer free career advice, resume counseling and interviewing techniques. So whether you are looking for something temporary, temp to hire, contract or professional placement we can help you with your career goal.

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