• 23-Feb-2021 to Until Filled (EST)
  • Macon
  • Macon, GA, USA
  • 12.00 - 14.00/hr
  • Full Time

Medical, Dental, Vision, Life, 401k

Job Description: As a Service BDC Representative, you will be directly responsible for actively contributing to the development of our multi-location service department business, retention, and loyalty, with a concentrated focus on scheduling high volume appointments. Outstanding customer service, organization, ability to follow instructions, and the ability to execute tasks in a timely manner are required. Responsibilities will include, but are not limited to the following:

  • Making inbound and outbound phone calls
  • Scheduling service appointments
  • Responding to customer inquiries
  • Recording pertinent information into company systems
  • Identifying and taking action to communicate and limit potential issues
  • Performing miscellaneous duties, as assigned by management

Job Requirements: Automotive experience is preferred but not required. We are looking for candidates with exceptional people skills, experience in overcoming customer objections, a strong work ethic, goal oriented, and a commitment to customer satisfaction.

  • Outgoing personality with expertise in developing relationships
  • Excellent, professional phone/verbal/written communication skills
  • Confident on the phone and when speaking and working with customers
  • Ability to establish rapport and build relationships to ensure repeat customers
  • Ability to overcome obstacles and work toward resolution in a timely and efficient manner
  • Determining each customer's needs by active listening
  • Logging customer interactions in our contact management software
  • Ability to research required information utilizing available resources in a timely manner
  • Strong multi-tasking and organization skills
  • Ability to follow instruction, as instructed, without delay
  • Ability to maintain control of a conversation, while executing tasks simultaneously within a short timeframe
  • Ability to work in a high-volume environment, and utilize all time productively
  • Must be able to work well with teams
  • Professional appearance and demeanor
  • High school diploma or GED required; continuing education preferred
  • Verifiable work history
  • Valid driver's license and reliable transportation required

CertiTemp, Inc. is a local staffing company providing exceptional service to the Middle Georgia area and are committed to helping you find the right position. Our clients are looking for top talent - like you. We are Human Resource professionals that offer free career advice, resume counseling and interviewing techniques. So whether you are looking for something temporary, temp to hire, contract or professional placement we can help you with your career goal.

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